FAQ
HOW DO I BOOK A PARTY?
Reservations can be made online through our website, via email, Facebook messenger, Instagram DM or telephone. For the quickest response possible, it is best to fill out our inquiry form in full, here on our website under the Contact Us tab so we can check availability for you and promptly get back with you within 24 hrs. Once availability is confirmed, bookings are held with a 50% non-refundable deposit that goes towards your final balance. Invoices are sent via email after availability is confirmed and will remain valid for 24 hours. If the deposit is not paid within 24 hours, it will automatically cancel out and the date/theme will then be released for others to book and may not be available again. If you need your invoice extended, please let us know. The remaining balance is due the day BEFORE the event via Venmo, Cash App or Square. A processing fee will apply to all payments made through Square. Cash is also accepted on your event date when drop off or setup is complete but you must let us know ahead of time if you intend on paying your final balance with cash in order to avoid delivery delays. If the remaining balance is not paid by midnight the day prior to your event, your delivery will be delayed or could be cancelled until payment is made UNLESS you have made prior arrangements. All events should be booked at least 2 weeks in advance. Please keep in mind we are normally booked 4-6 weeks in advance however, sometimes it is possible to book at the last minute if there happens to be an unexpected cancellation. If your desired date is completely booked, you are welcome to get on our waiting list to be contacted if there is a last minute cancellation. All parties booked within 7 days of the event date will require a $50 rush fee. No exceptions.
HOW MUCH SPACE DO I NEED?
The overall size of the tent and the twin air mattress combo is approximately 35”W x 75”L. We can arrange the tents in many different configurations to make them fit in most spaces. However, it is the clients responsibility to be sure the space is large enough to accommodate all tents reserved. If not, there will not be any refunds. If you are unsure please send us a photo of the space with dimensions. Please be sure to have an open, clean and clutter free space with all furniture moved BEFORE arrival. We do not move furniture. If we are forced to move furniture for any reason in order to setup, there will be a $25 fee. Please have all furniture out of the room by the time the crew arrives to setup.
ARE THE LINENS WASHED AFTER EVERY USE?
We give special attention to the cleaning process because we believe it is extremely important to know our kids are sleeping in a crisp, clean and sanitized place. All items used routinely for our sleepovers pass through a rigorous cleaning process after every single use. After each party, our linens are sent to a reputable and well known dry cleaner for a professional washing service. All other items that are not suited for big washing machines such as tent canopies, decorative pillows, plush animals and rugs are thoroughly cleaned with a powerful and effective steam cleaner system that safely cleans and sanitizes without the use of chemicals. After the cleaning process is complete, the items are stored in plastic containers with locking lids until the next use.
WHAT’S INCLUDED?
Every package comes with Tents, Canopies, Twin Inflatable Air Mattresses, Air Pump, Fitted Sheets, Blankets, Pillows, Adjustable Bed Trays & Lanterns with tea lights. If the tents are going to be setup on any other type flooring other than carpet please let us know when booking so we can provide grip for the tents to prevent slipping and sliding on slick floors like ceramic tile and hardwood flooring.
WHAT IF I NEED TO MAKE CHANGES TO MY PARTY?
You may make changes to your party up to 7 days before the event date. This includes final tent count, theme changes and party favor add ons. You will still be responsible for the full and final balance owed if you do not let us know 7 days in advance if tent count has changed. We always recommend you reserve the highest number of tents you think you will need as we can always remove them 7 days prior to your event but we usually cannot add any at the last minute since we tend to sell out of tents every single weekend. Please keep this in mind when booking. Also, we may not be able to change the theme or add party favors if we are within the 7 day time frame. Please note that if you choose to pay your remaining balance early then request changes, no refunds will be given however we can credit your account the difference and you can use it toward any of our services within the next year.
WHAT IF I NEED TO CANCEL OR RESCHEDULE MY PARTY?
If you need to reschedule for ANY reason, you must notify us by email at snoozesleepovercompany@gmail.com at least 7 days before the scheduled event to reschedule the event for any available date within one year. If you do not have a new date just yet, no worries just contact us when you do. Your deposit credit will remain in our system for 365 days. We will do our very best to accommodate your new event date but please keep in mind we tend to book up 4-6 weeks in advance. Reschedule as soon as you have committed to a date. If you do not email us 7 days prior to let us know you need to reschedule, you could lose your deposit, however we do understand things arise and life happens so we will try our very best to accommodate your situation based on a case by case scenario. If you choose to completely cancel the event for ANY reason, there will be no refunds, the deposit shall be forfeited if you choose not to reschedule for a later date. We highly discourage you to cancel your event since deposits and even paid remaining balances are transferable but non-refundable. You agree to these terms and our policy when you book with us. No exceptions.
HOW MUCH TIME IS NEEDED FOR SETUP AND CLEAN UP?
Setup can take between 30 minutes to an hour depending on how many tents will be setup. Breakdown and pickup is usually very quick between 15-30 minutes. Please be sure to have all trash, personal items, leftover snacks and accidental spills or craft remnants on trays cleaned up in and around the tent area before we arrive to breakdown to make the process easy and quick. Otherwise an excessive cleaning fee of $100 could apply.
WILL THERE BE ANY TRAVEL EXPENSES?
We service San Antonio and surrounding areas. There is a delivery & pickup fee of $25 for all sleepover packages located within San Antonio.
Travel fees outside of San Antonio are listed below:
Stone Oak, Alamo Ranch $35
New Braunfels, Floresville, Stockdale, Boerne, Spring Branch, Bulverde, Canyon Lake $50
San Marcos, Sequin, Castroville, Lytle, Wimberley, Kyle, Poteet $75
Austin, Kerrville, Bandera, Fredericksburg, Lockhart, Dripping Springs $100
If your area is not listed feel free to contact us. We do travel outside these areas and can give you a custom travel fee quote based on the delivery address.
IS THERE A SERVICE TIP INCLUDED?
If you are happy with the service you received please let us know. Service tips are NOT included nor mandatory but most definitely appreciated.
WHAT AGE GROUP IS THIS GEARED TOWARDS?
Ages 5 & up
WHAT IF SOMETHING IS DAMAGED DURING MY SLEEPOVER?
While we respectfully ask to avoid slime as well as dark colored juices and foods like pizza and spaghetti in the tent area, we also understand
accidents happen and sometimes things get damaged or an item may require excessive cleaning. In the rare instance something is damaged, you are completely liable for the damages or excessive cleaning fees for items that are not in the same condition as they were when setup. When you rent from us here at Snooze Sleepover Company, you agree to these terms and conditions.
-Excessive Cleaning Fee is $10 per item.
-Damaged Items that will need to be replaced will require the following replacement fees:
A-Frame Tent-(wooden legs or dowels)-$25 each
Fabric Canopies- $50
LED Fairy Lighting- $5 per strip
Inflatable Mattresses- $20
Fitted Sheets- $15
Blankets- $15
Decorative/Throw Pillows- $15
Adjustable Bed Tray-$25
Lantern- $10
Rugs $20
Air Pump $25
*Snooze Sleepover Specialist deems if the item shall need an excessive cleaning or if a replacement is needed. Payment for damages and excessive cleaning fees are due immediately at the time of discovery during pickup. If all rental items are not accounted for at pickup, the renter is liable for all costs and fees to replace said items. Slime, Blood, Paint, Nail Polish, Red or dark colored stains such as juices and food like pizza and spaghetti as well as bed-wetting accidents will automatically be a replacement fee. If you do not pay for the damage fees, you will be placed on a blacklist, unable to ever use our services again and legal action will be taken against you. We currently do not require damage deposits and honestly we don't ever want to be forced to so please be sure that you and the children are taking care of our property to limit damages so we can continue to provide our services to you all at an affordable rate without an additional incidental deposit. Thank you.
DO YOU OFFER A MILITARY DISCOUNT?
Yes, we believe here at Snooze that its extremely important as a veteran owned company to offer a complimentary tent for our military service members, both active and retired, who book a sleepover package of 6 or more with a valid military ID. The 7th tent will be absolutely free. Thank you for your service to our great nation! ***Please note this does not apply to sleep unders or any other service other than an indoor tent sleepover.
WHEN CAN I EXPECT MY DELIVERY?
The Snooze Squad does daily deliveries and pickups so the times will vary depending on what package you purchased.
Soft Play & Posh Picnics are delivered and setup between 9am-11am
Same Day evening pickup is between 6pm-8pm
Super Snoozer & Social Snoozer Outdoor Bell Tents are delivered and setup between 8am-noon
Pickup is the following day between 9am-11am
Indoor Sleepover Tents and Teepees are delivered and picked up between noon-4pm
this includes setups, breakdowns and DIYS
***If you have a DIY sleepover package please have all items out the next day by noon for pickup.
Snooze Cinema Outdoor Movie Nights are delivered and setup between 6pm-7pm
Pickup is between 9am-11am the following day
*If for any reason these time frames do not work for you please let us know when you book so we can accommodate your event schedule. Please be sure to provide a gate code if needed for delivery unless your name is listed under the gate directory for entry. If we cannot deliver because of a gate code or gate guard issue there will be a $25 return delivery fee applied. Remember to put us on the list or provide a code when booking so we are able to deliver to you and pickup.
DIY PACKAGE INSTRUCTIONS
If you choose to DIY your package then the Snooze Squad will deliver everything needed to your front door so you will have all you need to setup the ultimate slumber party. When your package arrives, rest assured it has been professionally laundered, neatly packed and disinfected. Once it has arrived bring all items in to the space you have chosen to set it up in.
1. Unfold the tents and place in the configuration that best fits your space. Be sure you will have a small walk space to access the tents.
2. Find the air pump in the bin provided and lay out your air mattresses on top of each other. Screw the caps as tight as you can and pop open the cap to insert the air pump tip into the valve and begin to air up the mattress. Air it up until it’s firm. Be sure the cap is screwed on tight once again.
3. Remove the freshly laundered fitted sheets and place them on the air mattress. Slide the air mattress under the tent. Be sure to pull them tight removing any wrinkles they may have from the bin.
4. Add blankets and pillows, then trays and lanterns. Be sure to neatly tuck the blankets for a crisp and clean uniform look. You can leave the trays folded or unfold and lock them into place depending on how much space you have.
5. If the tents are on any other flooring besides carpet you will need to add the deflated balloons provided (if requested) to place over the tent legs to create a grip on the flooring so the tents don’t slip and slide.
6. And WHALAA! You did it!!! So simple and easy. Tent setup should take about 5-7 mins max to setup. Breakdown is even quicker.
When breaking down gather all linens- sheets and blankets pile them together and place inside the bin with the lanterns. Replace pillows in the large clear tote bags, and deflate the air mattresses by unscrewing the caps or pulling the double tab. Mattress style may vary. Once the air is out please fold them to the best of your ability and screw the caps back on as they tend to fall off and often get lost if this step isn’t done. Pile folded mattresses on top of trays then place on top of the clear bin when you set it out. Toss all pillows back into the large clear tote bag and place back out near your front door with the tents and we will swing by at some point during the pickup window and pick it up sometime between noon-4pm. Please have all items out by noon for pickup the next day. Pickup times will vary depending on what part of San Antonio your delivery address is in. Please be sure that ALL items are returned EXCEPT balloons. If you accidentally forget to return any of our inventory and we have to return to pick it up there will be a $10 fuel fee for having to return to pick it up. Be sure to double check you returned the air pump. All items rented to you must be accounted for once picked up. We do not do inventory checks until the end of the day. Please be sure all items are returned in the same manner they were received. If you should have ANY issues with setup or return packing, feel free to contact us
DIY OR SETUP: WHICH IS RIGHT FOR ME?
When you book an indoor Snooze sleepover package you have two options.
You may opt for the DIY at no additional charge and we will deliver all your sleepover items to your front door between noon-4pm the day of your event. You would setup and enjoy the night then return everything back out by noon the next day for pickup. Be sure to check out our DIY instructions on our website under the FAQ tab.
Setup and Next Day Breakdown: This option is available to you for an additional fee of $50 for the first 6 tents then $10 each additional tent. The Snooze Squad will show up and bring everything inside to your designated space. Please have the room free of furniture and have all children and animals out of the room when the crew is setting up to allow a quick and smooth setup. Dogs, cats and other pets should be kept away from the tent area and our inventory to avoid an excessive cleaning fee. The crew will return the next day usually around the same time they setup the day before and they will quickly breakdown and remove the sleepover items.
*Please note that we book a limited number of setups each weekend and once we are at capacity we cannot service any more. However DIY option could be an option when this happens and will be offered only if available.
Please note: There is a San Antonio delivery/pickup fee of $25 as well as Texas tax added to all invoices. If you are outside San Antonio, a travel fee will apply. Please see travel fees under the FAQ tab on our website.