FAQ

BOOKING & PAYMENTS

HOW DO I BOOK A PARTY?

Reservations can be made online through our website, via email, Facebook messenger, Instagram DM or telephone.

For the quickest response possible, it is best to fill out our inquiry form here on our website. We will check availability for you and promptly get back with you within 24 hrs.

HOW DO I RESERVE AND PAY?

Once availability is confirmed, an invoices will be sent via email. Invoices remain valid for 24 hours.

Reservations for booking are held with a 50% retainer that applies to your final balance. If the deposit is not paid within 24 hours it will automatically void the invoice, which will release the date/theme for others to book and may not be available again. If you need your invoice extended, please let us know.

The remaining balance is due 7 days prior to the event.

HOW FAR IN ADVANCE CAN I BOOK?

All events should be booked at least 2 weeks in advance. Please keep in mind that we are normally booked 4 to 6 weeks in advance.

WHAT IF MY DATE IS BOOKED?

If your desired date is completely booked, you are welcome to get on our waiting list to be contacted if there is a last minute cancellation.

I'M IN A RUSH, CAN I BOOK LAST MINUTE?

All parties booked within 7 days of the event date will require a $75 rush fee, and you must pick a theme in stock. No custom themes.

PARTY PREP & CLEAN UP

HOW MUCH SPACE DO I NEED?

The overall size of a tent and twin air mattress combo is approximately 38”W x 75”L.

We can get creative with our arrangement of the tents to make them fit in most spaces, but please be sure to measure the space to ensure it is large enough to accommodate all tents reserved.

Unfortunately, we cannot refund based on space restrictions once we arrive to set up. If you are unsure, please send us a photo of the space with dimensions.

HOW SHOULD I PREPARE FOR MY EVENT?

Please be sure to have an open, clean and clutter free space with all furniture moved before our arrival. To avoid any accidental damage to your belongings and home, we do not move furniture.

We appreciate having space to park in your driveway or other area that is close to the entrance of the event to expedite unloading.

HOW MUCH TIME IS NEEDED FOR SET UP AND PICK UP?

We try to be efficient with your time and ours, so we do our best to set up and pick up quickly.

Set Up can take 30 - 60 minutes, depending on how many tents and package details.

Pick Up can take 15 - 30 minutes.

Please be sure to have all trash, personal pillows & blankets, clothing, phone chargers, party favors, etc cleaned up in and around the tent area before we arrive to make the process easy and quick.

If Pick Up is delayed due to a lack of cleanup, deposit may be held as a delay fee.

HOW DOES SNOOZE HANDLE CLEANING ITEMS?

We give special attention to the cleaning process because we believe it is extremely important to provide event hosts and guests with clean and safe equipment.

All items used routinely for our events pass through a thorough inspection process after every use.

All linens are sent to a local reputable cleaning business for professional washing service.

All other items that are not suited for regular professional washing service (tent canopies, decorative pillows, plush animals, rugs, etc.) are cleaned with a steam cleaner system to safely cleans and sanitize without the use of chemicals.

After cleaning, we organize our inventory in either hard plastic containers or large zippered plastic bags in our climate controlled warehouse.

SCHEDULING, CHANGES, OR CANCELLATIONS

WHEN CAN I EXPECT SET UP AND PICK UP?

Set Up & Pick Up times will vary based on our booking schedule and event locations. We will reach out to you to about a week before your event to confirm address and availability and again a few days prior to the event to set specific set up and pick up times.

We try to get set ups completed by the afternoon prior to your event, and pick ups start during the morning around 9am the following day.

If for any reason these time frames do not work for you, please let us know when you book so we can accommodate your event schedule. Please be sure to provide a gate code or other specific entry instructions if needed. Remember to put us on the list or provide a code when booking so we can get your event set up as quickly as possible.

WHAT IF I NEED TO MAKE CHANGES TO MY PARTY?

You may make changes to your party up to 7 days before the event date.

This includes:

- Final tent count (subject to additional charges for added tents)

- Theme changes

- Party add-ons and/or customizations

We recommend you reserve the highest number of tents you think you will need. It is much easier to remove tents from a reservation, but many times even with 7 days' notice, we may be completely booked for all tents in inventory.

Personalized items require time to make, please keep this in mind when requesting changes. We will always do our best to accommodate changes, but we may charge a rush fee for changes to personalized items within the final 7 days.

WHAT IF I NEED TO CANCEL OR RESCHEDULE MY PARTY?

If you need to reschedule for any reason, please notify us by email at snoozesleepoverco@gmail.com as early as possible. If you are able to let us know at least 7 days before the scheduled event, we will apply your retainer to reschedule the event for any available date within one year of the original event date.

We do understand that life happens! If you are not able to email us 7 days prior to let us know you need to reschedule, we will try our very best to accommodate your situation.

If you choose to completely cancel the event after reserving your date, we will return any payment amount over the initial retainer paid. We encourage you to take advantage of the opportunity to reschedule your event!

FEES & DAMAGES

WILL THERE BE ANY TRAVEL EXPENSES?

We service San Antonio, Boerne, the Hill Country, and surrounding areas.

Depending on event location, the travel fee varies. Our structure for this fee is based on the event distance from our inventory warehouse in Boerne.

Up to 30 miles - $25

31 - 49 miles - $50

50 - 60 miles - $75

We are willing to travel outside these ranges and can give you a custom travel fee quote based on the delivery address.

WHAT IF SOMETHING IS DAMAGED DURING MY SLEEPOVER?

While we respectfully ask to avoid foods, juices, makeup, and sticky toys in the tent area, we also understand

accidents happen and sometimes things get damaged or an item may require extra cleaning.

We hold a damage deposit to cover those rare instances that something may be damaged or require replacement. During pick up, we try to do a quick count and inspection to ensure that we don't leave anything behind for you to deal with. We will perform a full inventory and inspection after pick up, and if we discover that there are any missing items or damages, we will reach out to arrange resolution.

IS THERE A SERVICE TIP INCLUDED?

If you are happy with the service you received, please share your experience on social media and with your circle of friends/family! Service tips are not included, mandatory, or expected. If you still feel compelled to offer a tip, it will be accepted with appreciation and gratitude.