FAQ

 

HOW DO I BOOK A PARTY?

Reservations can be made online through our website, via email or telephone. Bookings are held with a 50% deposit which goes towards your balance. The remaining balance is due the day of the event at drop off via Paypal, Cash, Venmo, Zelle, Square or Cash App. If the remaining balance is not paid within one hour after drop off a $25 late fee will apply. All events should be booked at least 2 weeks in advance. All parties booked within 7 days of the event date will require a $50 rush fee.

HOW MUCH SPACE DO I NEED? 

The overall size of the tent and the twin air mattress combo is approximately 35”W x 75”L. We can arrange the tents in many different configurations to make them fit in most spaces. However, it is the clients responsibility to be sure the space is large enough to accommodate all tents reserved. If not, there will not be any refunds. If you are unsure please send us a photo of the space with dimensions. Please be sure to have an open, clean and clutter free space with all furniture moved before arrival.

ARE THE LINENS WASHED AFTER EVERY USE? 

We give special attention to the cleaning process because we believe it is extremely important to know our kids are sleeping in a crisp, clean and sanitized place. All items used routinely for our sleepovers pass through a rigorous cleaning process after every single use. After each party, our linens are sent to a reputable and well known dry cleaner for a professional washing service. All other items that are not suited for big washing machines such as tent canopies, decorative pillows, plush animals and rugs are thoroughly cleaned with a powerful and effective steam cleaner system that safely cleans and sanitizes without the use of chemicals. After the cleaning process is complete, the items are stored in plastic containers with locking lids until the next use.

WHAT’S INCLUDED? 

Every package comes with Tents, Canopies, Twin Inflatable Air Mattresses, Fitted Sheets, Blankets, Pillows, Adjustable Bed Trays, Lanterns with tea lights and garland. Rugs may also be used on hardwood and tiled flooring. 

CAN I HOST THE PARTY OUTDOORS? 

Yes! The A Frame Tents can be rented for outdoor use on dry grass or concrete only. There is an outdoor fee of $75 and the themes are restricted to Tropical Paradise, Camp Camo and Lumberjack Living.

WHAT IF I NEED TO CANCEL OR RESCHEDULE MY PARTY?

Clients must notify Snooze by email at snoozesleepovercompany@gmail.com at least 7 days before the scheduled event to reschedule the event. We will do our very best to accommodate your new event date. If the event is cancelled the deposit shall be forfeited. Deposits and remaining balances are transferable but non-refundable. 

HOW MUCH TIME IS NEEDED FOR SETUP AND CLEAN UP? 

Setup can take between 30 minutes to an hour depending on how many tents will be setup. Breakdown and pickup is usually very quick between 15-30 minutes. 

WILL THERE BE ANY TRAVEL EXPENSES? 

We service San Antonio and surrounding areas. There is no travel fee if you are within 25 miles of zip code 78260. If you are outside this radius, we can still deliver to you for a flat rate travel fee. Travel fees are listed below:

New Braunfels, Von Ormy, Elmendorf, Saint Hedwig $25

San Marcos, Sequin, Castroville, Lytle, Wimberley, Kyle, Poteet $35

Austin, Kerrville, Floresville, Bandera, Fredricksburg,Buda, Lockhart, Luling $50

IS THERE A SERVICE TIP INCLUDED? 

If you are happy with the service you received please let us know. Service tips are NOT included nor mandatory but most definitely appreciated. 

WHAT AGE GROUP IS THIS GEARED TOWARDS? 

Ages 5 & up 

WHAT IF SOMETHING IS DAMAGED DURING MY SLEEPOVER?

 While we respectfully ask to avoid slime as well as dark colored juices and foods like pizza and spaghetti in the tent area, we also understand

accidents happen and sometimes things get damaged or an item may require excessive cleaning. In the rare instance something is damaged, you are completely liable for the damages or excessive cleaning fees for items that are not in the same condition as they were when setup. When you rent from us here at Snooze Sleepover Company, you agree to these terms and conditions. 

-Excessive Cleaning Fee is $10 per item. 

-Damaged Items that will need to be replaced will require the following replacement fees:

A-Frame Tent-(wooden legs or dowels)-$10 each

Fabric Canopies- $35

LED Lighting- $10 per strip

Inflatable Mattresses- $20 

Fitted Sheets- $15 

Blankets- $15

Decorative/Throw Pillows- $10

Adjustable Bed Tray-$15

Lantern- $8

Light box or other signage/decor- $10

Rugs $10

*Snooze Sleepover Specialist deems if the item shall need an excessive cleaning or if a replacement is needed. Payment for damages and excessive cleaning fees are due immediately at the time of discovery during pickup. If all rental items are not accounted for at pickup, the renter is liable for all costs and fees to replace said items. Slime, Blood, Paint, Nail Polish, Red or dark colored stains such as juices and food like pizza and spaghetti as well as bed-wetting accidents will automatically be a replacement fee. If you do not pay for the damage fees, you will be placed on a blacklist, unable to ever use our services again and legal action will be taken. We currently do not require damage deposits and honestly we don't ever want to be forced to so please be sure you and the children are taking care of our property to limit damages so we can continue to provide our services to you all at an affordable rate without an additional incidental deposit. 

DO YOU OFFER A MILITARY DISCOUNT?

Yes, we believe here at Snooze that its extremely important as a veteran owned company to offer a 20% discount to our military service members, both active and retired, who book a sleepover package of 6 or more with a valid military ID shown at drop-off. Your remaining balance will be adjusted at drop off to reflect the discount on your entire sleepover package. Thank you for your service to our great nation!

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